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FAQs

How can I log a support call?

You can log a call by calling the FSI ME Support team on +971 4 449 5380 or by sending us an email at support@fsime.ae. If you have a Support Portal login, you can log your issue using this link.

What time is the support desk open?

The FSI ME Support desk is open between 8:00am and 6:00pm (UAE), Sunday to Thursday (Excluding National Holidays). If you would like out of hours support, please contact your Business Development Manager for a quote.

I am a new Concept Evolution user. When I open my task grid I am unable to see any tasks?

You are missing an assigned contract(s) to your account. Please contact your Concept Systems Administrator for help. Otherwise, please call the FSI ME Support desk on +971 4 449 5380.

I want to add/remove columns in my grid?

Please contact your Concept Systems Administrator in the first instance. You can also check the online help files by clicking on the Help Icon in the top right hand corner of Concept Evolution/Connect and following the path Introduction> Customising Grids. Otherwise, please call contact the FSI ME Support desk +971 4 449 5380 for assistance.

My user account is locked out?

Please contact your Concept Systems Administrator in the first instance and they will be able to unlock this for you. Otherwise, please call the FSI ME Support desk on +971 4 449 5380.

My FSI GO device states I am currently locked on another device?

Please contact your Concept Systems Administrator in the first instance and they will be able to unlock this for you. Otherwise, please call the FSI ME Support desk on +971 4 449 5380.

I am not receiving any jobs to my FSI GO device?

Do you have a network signal? WiFi or 4G?

If YES then call the FSI Support Desk on 0044 (0)1708 251980.

If NO then it could be that you are out of a network area and this will update your device when you reconnect. If this still does not happen then please contact the FSI ME Support desk on +971 4 449 5380.

I want to export my grid to excel. How can I do this?

Please contact your Concept Systems Administrator in the first instance. You can also check the online help files by clicking on the Help Icon in the top right-hand corner of Concept Evolution/Connect and following the path Introduction>Customising Grids. Otherwise, please call contact the FSI ME Support desk on +971 4 449 5380.

I have tried to export my grid but cannot see the icon as described in the help files?

You are missing this permission on your user account. Please contact your Concept Systems Administrator for help. Otherwise, please call contact the FSI ME Support desk on +971 4 449 5380.

I have created a group of users and I want them all to have the same grid views. How can I do this in bulk?

Please contact your Concept Systems Administrator in the first instance. You can also check the online help files by clicking on the Help Icon in the top right-hand corner of Concept Evolution/Connect and following the path Settings>User Accounts>Copy Task Preferences. Otherwise, please call contact the FSI ME Support desk on +971 4 449 5380.

I am trying to assign a resource to a task, but the resource is not appearing in the list?

The reason for this is either (or both):

*The resource does not work for the supplier of the contract assigned to the contract of the Task.

*The resource is OFF-DUTY

Please contact your Concept Systems Administrator in the first instance. Otherwise, please call contact the FSI ME Support desk on +971 4 449 5380.

I wish to purchase more licences. How can I do this?

Please contact your Business Development Manager direct or by email to info@fsime.ae.

I am interested in additional modules for my Concept Evolution/FSI GO solution?

Please contact your Business Development Manager direct or by email to info@fsime.ae.

I wish to upgrade my version of Concept Evolution?

If you are a SaaS solution, hosted by FSI ME please contact the FSI ME Support Team.

If you are hosting the software on-premise, please contact your Business Development Manager direct or by email to info@fsime.ae.

I require additional training?

Please contact the FSI ME office on +971 4 449 5380 or by email to admin@fsime.ae.

What are the minimum specifications to install Concept products?

Please contact your Business Development Manager direct or by email to info@fsime.ae.

Can FSI host my environment?

Yes, using a Saas model.

Please contact your Business Development Manager direct or by email to info@fsime.ae.

What operating systems are compatible with FSI GO?

FSI GO is compatible on iOS and Android.

Please contact your Business Development Manager direct or by email to info@fsime.ae.

What connectivity do I need for FSI GO?

You will need at least a 4G or WiFi connection. The application does also work offline, and any work undertaken when off a network will be stored and then updated when the network access/connection has resumed.

Do FSI ME supply a list of recommended devices for FSI GO?

FSI does not supply a recommendation list. Please contact your Business Development Manager direct or by email to info@fsime.ae for details of compliance with the minimum specification requirements.