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The growth, and the future, of CAFM


18/05/21 | Rebecca Drewett

6 factors that have stimulated CAFM’s growth.


Manual systems prior to CAFM proved primitive and logistically challenging. The globalisation of businesses meant a renewed need to cope with scale, expansion, innovation, and standardisation. This was a driving force for CAFM’s growth.


Times of financial uncertainty have pushed the need for and growth of CAFM systems significantly. CAFM helps to optimise the efficiency of people, processes and assets, and enables companies to make substantial savings.

Going mobile

The panic over ‘big brother’ and being watched has been and gone. Nowadays it’s commonplace for practically everyone in modern societies to own a mobile phone. The need for on-the-go in facilities management means mobility is now a necessity. The benefits of being able to react in real-time from a digital device far outweigh the risks of old misconceptions.

Changing perceptions

CAFM has helped to elevate the FM industry as a whole, making it a more accessible, understandable profession. Teams once hidden away in the back office are now sitting with MDs talking strategically about cost efficiencies and savings across their facilities.


CAFM has shifted FM industry mindsets away from asset-centred, hard service perspectives. Now, as workplaces focus more on people and providing a positive end-user experience, CAFM has led the way in both soft and hard service provisions.

Need for agility

Businesses no longer work to 9-to-5, and as they evolve FM needs to evolve alongside them. We’re at a time when the industry is changing significantly, and the need to be proactive and reactive is equally as important as planning ahead. The types of buildings being maintained will be different. End-user expectations are rising. Rules and regulations are affecting how FM operates. CAFM is there.

What does the future hold for CAFM?

The world has always moved at pace, but the last 30 years has seen technology drive demand for faster, smarter and more automated delivery. FSI is proud to have helped innovate CAFM during this time of acceleration and to provide a benchmarked solution for Space and Workplace Management Solutions for the CAFM/IWMS market (Source: Independent research firm Verdantix).

The near future is as much focused on IoT and mobile as it is on the transition to smart evolution. CAFM systems such as Concept Evolution will be working to offer recommendations, trends and advice to FM professionals based on real-time and historical data. This will help teams make high-level, informed business decisions.

In the past CAFM has been very much about teams prompting the system for information – the future is about systems working proactively for you. Even for something as simple as logging a call, CAFM systems should evolve to advise you on how best to escalate that issue based on past experiences.

FM is reacting to a changing environment, and CAFM is the solution for adding real value for service providers and owner/occupiers. CAFM has transformed the way the world works, and businesses operate, and what we have seen is only the beginning.