The FSI logo. Middle East

Think CAFM, Think FSI


16/07/15 | Sally Wotton

When thinking CAFM in the GCC region, people think Concept Evolution or FSI. Adrian Jarvis, General Manager of FSI Middle East reveals to MEFMA Facility Insight magazine the exciting product features and plans for the future in this region.

The company has been operating in the GCC since 2002 and is a subsidiary of the international
facilities, property and maintenance management software provider FSI Global Plc. FSI has been developing technology solutions since 1990. Its flagship product Concept Evolution was recently shortlisted for the Tomorrow FM Awards 2015 in the UK.

FSI boasts a broad spectrum of clients in the GCC, from government organisations such as Dubai Airport Free Zone, Musanada and Sheikh Zayed Grand Mosque to Facilities Management Service Providers small and large including MAF Dalkia, Emrill, Brookfield Multiplex, Mace Macro, Transguard and many more.

Adrian Jarvis, said "Our strength in this region can be attributed to the fact that we not only provide an excellent product that is constantly updated to meet the ever growing needs of FM in Middle East, our locally based team of trainers and technical consultants forge close working relationships with our clients and facilities managers. Each product specialist works as an integral part of our client's team, understanding their business rules, structure and requirements.

We have recently been awarded some very exciting projects in Qatar. Concept Evolution and our workforce mobility platform FSI GO™ are currently being deployed by Mosanada UGL to manage all FM requirements for the Aspire Zone which has some of the world's finest sports stadia and venues in Qatar."

FSI emphasises that it is in the Middle East for the long haul and continues to strive to maintain a leading position in the region. The company prides itself on offering a client oriented service. Karen Moore, FSI Account Manager for the Middle East region exclusively focuses on customer service and helps keep the company in tune with market trends and requirements.

FSI references many sustained and lasting relationships with clients, many of whom have been with FSI since inception.

As well as increasing the number of technical consultants and trainers available in the region, FSI has recently launched an in-house training facility and plans to offer public CAFM administrator courses alongside their existing standard training programs. Adrian Jarvis says "Our aim is to become the leaders in CAFM training in the region."

Innovation is key

Amongst other new developments FSI will be featuring at Confex 2015 the new Live View module for Concept Evolution. Through Live View FM Managers are able to view PPM, reactive tasks updates, resources, SLA performance and room bookings in real time overlaid on Floor Plan Images. The vision for Live View is to empower and enable decision makers to get a real grasp of the performance of their assets and resources.

Adrian Jarvis adds "Concept Evolution is not a static product. We are constantly updating the product to automate FM processes thus making the job FM Managers easier"

Mobility: the way forward for FM in the field

FSI has seen a sharp rise in demand for the use of mobile technology within FM. Having recognised this trend some years ago FSI responded with the development of FSI GO™ Workforce Mobility.

FSI GO™ is used to perform many fundamental FM Functions in the field. It empowers technicians to conduct tasks, record times, events, customer comments and signatures without the headache of completing reams of paperwork. The data is automatically stored and updated on the central CAFM database and other software systems as appropriate. FSI GO™ is also being deployed to capture accurate asset data and for auditing and survey purposes. Adrian Jarvis adds "With FSI GO™ the possibilities are endless. Our local team of technical consultants can easily tailor the solution with ‘apps' to meet specific user needs"

Adrian Jarvis concludes "CAFM is now being recognised as an essential toolset. The benefits of automating FM processes are gaining momentum in the region. CAFM is pivotal to the way people and buildings behave and in terms of how it impacts a building, it affects what we call the 3P's [People, Process, Performance] in various ways. By properly managing the 3P's businesses are able to control costs of the building during its entire operational lifecycle, improve efficiencies and save money"