The FSI logo. Middle East
@yourService

The B2B and B2C app for workplace and residential customer engagement

Service requests made simple for employees and residents

Service icon

Requests, issue reporting and service booking made easy. A new era for Facility Management customer engagement.

Whether residential or commercial, the key to great service in homes and buildings lies in great customer experience.

With our dedicated app you can drive customer satisfaction and enhance your delivery proposition.

Employees and residents can stay informed about their specific requests and issues, and what’s going on in their building or community. Engagement and access to services is increased, and reliance on emails, phone calls and outdated intranet portals is significantly reduced.

Why choose @yourService?

Streamline communication between customers, service desk and the facilities workforce

A sales tool for your team, easy engagement for your customers

Residents and employees can report issues and make requests, giving the service desk and facilities management teams all the information they need to complete tasks and fulfil services. Take customers through a simple journey to collate report data or service requests, and ensure they’re kept in-the-know every step of the way.

Create new revenue opportunities

Offer your customers value-added services

Whether it’s a resident needing an electrician or an employee requesting to get their car washed, customers can request, book and pay for services in the app – all in a matter of minutes. Within the payment process you can also upsell optional extras.

Total visibility for you and your customers

Give employees and residents access to the information that’s relevant to them for an enhanced user experience

Keep everyone up-to-date with services and events happening in the workplace, and give residents a feed dedicated to their requests and activity. Customise what customers see, giving them as little or as much information that’s required. They can receive alerts on the progress of certain tasks and liaise with the helpdesk to check on the status of their requests.

Give the end user a voice by empowering them and supporting their wellbeing

Easy access to booking services facilitates comfort, confidence and happiness in their surroundings

@yourService can be used to:

  • Boost the wellbeing of your team with workplace services such as desk assessments to make sure their set-up is ergonomic.
  • Encourage tenants to book end-of-agreement deep cleans and inspections through your verified service vendors, providing total transparency of any associated costs.
  • Give residents in retirement or assisted living communities their independence back by putting the request for services directly in their hands.
  • Help hospitals improve their patients' experience by enabling them to request comfort options through the app.

@yourService Features

Activity Feed

Customers can see all the information that’s relevant to them, are always informed with regular, relevant updates and apply filters to find what they’re looking for.

Scanning

This functionality ensures quick and easy initiation of a request, immediately identifying the asset or location via a scanning sticker.

Appointment Setting

Customers can select the date and times available for services, all accurately and continually updated by Concept Evolution.

Service Catalogues

Catalogues outline your service delivery structure and associated tasks. Design and categorise each one so that customers can easily find what they need.

Service Updates

When a customer subscribes to a task or makes a request, your service desk can interact with them to find out more details or provide updates on progress.

Custom Branding

Make your customers feel part of a community with a custom image banner and logo.

Payment Gateway

Whether offering value-added services above and beyond traditional delivery, or working with subcontractors to facilitate issues, customers can pay for everything directly in the app.

Events

Set up and share events that are taking place within a workplace or residential community. Whether it’s essential work or important meetings, this feature helps keep everyone in the loop.

Workplace engagement

For workplace engagement

From broken coffee machines to air conditioning issues, employees can now see, report and request services from wherever they are.

When issues are reported, one of the toughest challenges is to identify their exact location. With our app, you can place QR codes, NFC tags or barcodes around a building and on assets, allowing employees to scan exactly where they are reporting an issue from. Employees can also seamlessly navigate through service selection, booking and payments, purchasing value-added services such as ordering food to their desk, getting their car washed and much more.

Residential engagement

For residential engagement

Whether you manage flats, apartments, homes, villas or entire communities, if you provide residential building services, our app can help you promote them like never before.

As well as letting residents report issues, they can book services for a time that suits them and pay for them through a payment gateway of your choice. The helpdesk can provide dedicated status updates via the app, keeping residents informed the entire time. Fully customisable, this is the ultimate service solution for resident engagement.

Service Provider icon

For Service Providers

No matter what type of building your end customers occupy, use @yourService to engage directly in a collaborative, simple and effective way.

Expand your product offering, create new revenue opportunities and empower your end users to contribute to the quality of their environment. Promote your products and services via the app and enable quick payments and delivery.

Strengthen employee and resident engagement

Put customers at the heart of their services, help them stay up-to-date and drive customer satisfaction at every stage of the journey.