The FSI logo. Middle East
Residential

App-based promotion and delivery of residential facilities services

A one-stop-shop for resident issue reporting and service requests

Service icon

Empower residents to access, book and pay for services with ease

From flats, apartments and houses to villas and entire communities, individuals can report issues, request and book services, and pay for everything from within the app.

@yourService provides a dedicated portal for services that could span anything from electrics and plumbing through to dry-cleaning and gardening. Whether it’s a one-off booking or an annual service package, residents can find a range of services with minimal effort.

Selecting times and dates that suit them, residents can book and make payments in the app, stay informed with regular updates and communicate with the helpdesk when necessary. Their feed is tailored to their activity, so they have one central place for everything in relation to their home and community.

Why choose @yourService for residential customer engagement?

Create new revenue opportunities

Offer residents a range of value-added services

Whether it’s a one-off request or a recurring service, residents can select anything you make available to them, they can then book and pay for the service – all in the app, all in a matter of minutes. If you want to upsell other sub-services, you can include optional extras during the payment process.

Streamline communication between residents, service desk and the facilities workforce

Easy service delivery and engagement for residents

Residents can report issues and make requests with minimal effort, giving delivery teams all the information they need to complete them effectively. Take residents through a simple step-by-step journey to select, book and pay for services and keep them informed with a dedicated feed of status updates they care about, in one central place.

Total visibility for residents

Give residents access to the information that’s relevant to them

Their feed provides updates on requests that matter to them, and they can check on the status of their own requests by liaising with those dealing with them. For those part of a wider community, they can also keep up-to-date with more generic works and events taking place.

@yourService Features

Community Feed

Residents can see all the status updates relevant to their home and requests. Staying in-the-know keeps them engaged and reduces communication needed with the service desk.

Appointment Setting

Residents can select the date and times available for services, accurately and continually updated as part of Concept Evolution.

Service Catalogues

Catalogues outline your service delivery structure and associated tasks. Design and categorise each one so that customers can easily find what they need.

Service Updates

When a resident subscribes to information they’re interested in or makes a request, your service desk can interact with them through a two-way communication tool.

Custom Branding

Make your customers feel part of a community with a custom image banner and logo.

Payment Gateway

Residents can pay for anything they need within the app. And we’re brand agnostic, so you can choose the brand you’re most comfortable with.

Events

Set up and share events that are taking place within a residential community. Whether it’s essential work or a social meeting, this feature helps keep everyone in the loop.

Take residential engagement to the next level

Put residents at the heart of their services, help them stay informed and drive customer satisfaction at every stage of the journey.