The FSI logo. Asia-Pacific



09/10/19 | Sally Wotton

Enova is the regional leader in integrated energy and multi-technical services, delivering comprehensive services to its clients. It provides performance-based energy and facilities management solutions that help customers achieve their financial, operational, and environmental targets.

FSI (Concept 500, then Concept Evolution) has been in use at Enova for more than twelve years. The company currently manages more than 300 contracts over seven countries within the MENA region. With more than 2,000 highly trained and multi-skilled employees, Enova serves a wide portfolio of clients in the public, residential, commercial, industrial and healthcare sectors across the region.


Prior to migrating from FSI’s Concept 500 to Concept Evolution in 2014, Enova arranged a tender bid for their CAFM software requirements. Some of the winning factors that enabled FSI to continue working with Enova included FSI’s local presence in the region for support and developments, as well as the ongoing collaboration and existing system with FSI. Therefore, there was no need to re- deploy and re-train staff, which resulted in a limited impact on operations.

“After thorough consideration, we have decided to continue our partnership with FSI. The crucial advantage was FSI’s alignment to our core business. With this software, we are able to integrate a helpdesk module for the maintenance and management of commercial and residential facilities in addition to pure asset management, which is an important factor for us given our customer-orientation. Furthermore, FSI Middle East’s services are competitive and efficient,” explained Francisco Ramalheira, Business Development & Marketing Director at Enova.

The migration from Concept 500 to Concept Evolution was implemented in two phases. First, it was rolled out for a specific contract, taking approximately 1-2 months. As a second step, the migration of all other contracts including the UAE and international databases followed. While the migration of the UAE database was straight forward, the migration of the other countries’ databases was more time- intensive due to internal alignment and the standardisation of entities in the system.

“The main challenges we faced during the migration were a strict timeframe for the implementation for new contracts and the standardisation and adaptation to or creation of new fields within the system. Multiple databases were merged simultaneously, with several systems running in parallel during the different phases. After a few months of stabilisation and rectification, the migration was completed successfully. Overall, we are satisfied with FSI’s support throughout the entire process,” added Ramalheira.

Enova has also embraced FSI GO, FSI’s workforce mobility solution, by way of a series of tailored apps which are used on smartphones by on-site and mobile Enova technicians across the MENA region. FSI GO operates seamlessly alongside Concept Evolution to provide timely SLA and other task related data. This includes data relating to performance measurement systems for various Enova clients which are automated with Concept Evolution.


“An effective CAFM system is crucial for efficiency and reliability in the FM industry. Our extensive use of Evolution allows Enova to stay on the top of the market and to keep on track for all new requirements,” explained Ramalheira.

The migration to Concept Evolution and the use of FSI GO has added the necessary level of control and reporting to Enova’s activities, specifically relating to the following:

■ Scalability
Concept Evolution allows for thousands of users, unlike most of the systems on the market that are only suitable for a couple of contracts or a handful of users to manage/ administrate.

■ Customisation
Concept Evolution gives the option of internalising the customisation in terms of workflows, reports, mobility, etc., giving it a key advantage to match client requirements and internal objectives.

■ Alignment with IT standards
Concept Evolution enables the alignment of IT standards for integration (i.e. integration with eSight Energy, HR system, financial system, client systems).

■ Real time performance measurement
FSI GO provides SLA and KPI to Concept Evolution for full visibility of service delivery.

“We are constantly increasing the number of CAFM users within our business and will continue upgrading the system to allow for the latest technology and developments. Through ongoing coordination with both the FSI’s regional and global management teams, we are constantly informed about the latest case studies and modules of relevance,” added Ramalheira.

Enova’s future plans in terms of CAFM solutions includes adding ‘online’ mobility solutions, IoT, BIM, and Artificial Intelligence technology.