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FSI in the News - Facility Perspectives Magazine Australia

11/08/14 | Sally Wotton

HCP is a major healthcare PPP project management and services company. No two of its projects are identical. But every service stipulated by a PPP contract is subject to a strict performance management regime, making delivery and management across multiple projects a complex task.

FSI's Concept Facilities Management System has been at the heart of many HCP projects since 2001, its help desk playing a crucial role in performance management, and other modules supporting the delivery of a range of hard and soft FM services including asset management and buildings maintenance.

"The key thing is that it's probably the best all-rounder for hard and soft FM services," says HCP Business Support Director Peter Garner. "A lot of systems are good at buildings maintenance but less so on the soft side: in hospitals, for example, the cleaning, catering and portering. Concept is the most integrated system that covers all the services we're involved in."

Today, HCP uses Concept as a flexible, single solution whenever possible. Its customisable reporting structure assists greatly with multiple contract management and the monitoring of service provider performance. End-users also like the Help Desk module's integration with their own NHS Trust Intranets, which gives them front-end access to automated ordering requests.