Comprehensive support across our ever-evolving suite of products
Ensure your FSI applications are operating at their most effective with complete reassurance that, should you need it, our support network is there for you.
Our friendly and approachable analysts are based across our various regions to meet the needs of clients worldwide. They can be reached during our core hours of 8.30 – 18.00, Monday to Friday, as well as outside these hours for Business Critical Issues.
From ‘how to’ instructions on making the most of Concept Evolution and our entire catalogue of products, to fixing general software issues, our support analysts take the time needed to understand your specific system requirements. We then efficiently resolve these concerns to ensure your products are working optimally and there’s minimal disruption to your business operations.
We can also offer 24/7 and extended hours support desks at an additional cost, providing universal coverage for your systems at all times.
What FSI Support Services offer your business:
Talk to a Real Person
All support calls and emails we receive are answered by a member of our ISO-accredited team, not a bot, providing regular updates on the status of your issue.
Support on Screen
Through LMI Rescue, our support analysts can view your issue on your machine in real-time and remotely access it in order to resolve the problem.
Reactive Response Time
We commit to responding to standard support calls within 2 hours, and Business Critical concerns in under 15 minutes, so issues are dealt with in a timely fashion.
Full Ownership of Issues Logged
We take total responsibility for resolving your concerns in an efficient, effective manner, with support customers able to track progress through the FSI Support Portal.
Help From The Experts
Our support team evolves as fast as our products, collaborating with other departments to ensure your concern is handled by the most appropriate person, escalating where required.
A Fitting Resolution
Once your issue is resolved, you’ll receive an email report detailing the solution applied and confirmation to close the call, with the ability to leave any feedback on our customer service.
The most effective support possible
We can resolve issues over the phone or remotely.