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Why Proactive Lifecycle Management is Essential


01/04/20 | Rebecca Drewett

Danny Ho, General Manager of FSI Asia, has been embedded in the FM industry for 25 years. He continues to promote the operational benefits of CAFM/IWMS systems and asset lifecycle management throughout Hong Kong and across Asia. Here he shares why prevention is better than a cure in the world of FM…


Traditionally, when building assets are procured, it’s their initial cost that is the primary consideration for many businesses across Asia. While the one-off outlay is understandably an important factor, what’s often overlooked is the ongoing asset management and maintenance. Through CAFM/IWMS implementation, facilities management teams can harness incredibly detailed asset information that allows for the measurement, monitoring and control of all built assets – with meaningful data that can drive real-world decisions. For those who consider financial information to be integral, having this data readily available will provide a much more holistic approach to determining the ongoing costs associated with all assets.

This insight can help to highlight everything from asset failure risks, the costs of managing your assets over the year or, much longer-term, identify priorities for maintenance and ultimately automate what has traditionally been a range of very manual and time-consuming tasks.

The Importance of Proactive Lifecycle Management

While reactive maintenance is sometimes necessary, breeding a culture where this is the norm is not sustainable. Leaving the management of assets up to fate not only potentially exposes your organisation to several operational risks, but also leaves you vulnerable financially, as you’re unable to plan and forecast any future expenditure. The more gaps there are in your asset knowledge, the less in control you will be of employee wellbeing, costs and resources.

Let’s explore how each area could be affected:

Employee Wellbeing

The holistic CAFM/IWMS approach works to improve the lives of users in several ways. Ensuring assets are fully-working, compliant and managed at the optimal settings gives employees and guests a comfortable environment to thrive in. When employees are comfortable they are more likely to be productive, and when facilities aren’t up to scratch or there are technical issues, this can hinder the quality of their working day and daily interactions.

FM teams benefit from having notification of cyclical maintenance requirements and can take advantage of automated workflows, subsequently allowing them much more time to focus on the bigger picture and their other duties. Those that occupy the building are empowered through access to self-service apps and being able to feedback on anything of concern.


Without effective asset lifecycle management, you won’t have access to data that can automate maintenance requests or that can justify a major refurbishment, renewal or even replacement. By collating the real-time information of performance, costs and energy consumption, you can help build a business case for a funding request or help optimise your already outlined budget. In addition, being able to keep the building operating as it should be ensures that the employee experience is a positive one and encourages greater productivity.


When assets are unpredictable, so is the working day. If a helpdesk is taking a high volume of unforeseen requests, there may not be the in-house staff or contractors scheduled in to deal with them. This will have a knock-on effect for the FM team and put pressure on other areas of the business where scheduled work was due to take place.

Proactive Lifecycle Management in Practise

Having the knowledge to analyse the status of assets and prioritise based on real data saves time, protects the operational efficiency of a business and allows for more controlled and predictive maintenance to take place. But above all it promotes employee wellbeing, an area which is yet to see major growth here in Hong Kong and across Asia. Combining lifecycle management, ad-hoc, preventative and predictive maintenance may seem like a big task, but with seamless systems such as Concept Evolution, it is incredibly simple and easy to manage.

FSI has had a presence here in HK since 2017 and worked with some incredible clients looking to embrace new technologies and ways of thinking. One in particular that has given us an overwhelming response is a leading real estate developer. We deployed our Concept Evolution system and accompanying FSI GO mobile app to their team and removed many unnecessary complications. We gave them greater control on all job requests and administrative functions, as well as a more complete picture of their FM teams’ service excellence.

Having a single central admin made the management and wider team much happier and more productive, with a more agile and automated way of working.

As business processes and regulations develop across Asia, having a robust CAFM/IWMS system will be integral to ensuring optimal workplace and workforce efficiencies. Concept Evolution can transform the problems of legacy practises, bring in modern BIM solutions and get your building talking through a range of desktop and mobile solutions. People are the centre of proactive lifecycle management - it’s never been more important to bring them along for the journey.