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Learnings from the pandemic and the year forward

Company News / PR

16/12/20 | Rebecca Drewett

2020 has brought many challenges for the FM industry but has also provided opportunities for change, growth and innovation. FSI Middle East Director, Adrian Jarvis, reveals the learnings from the pandemic and the year forward in an article for FM Middle East.

"The year 2020 has been a difficult year for us all but we are looking forward to the challenges that 2021 will no doubt present to us," says FSI Middle East Director Adrian Jarvis.

He said that when the pandemic hit, globally FSI was able to switch to home working virtually overnight and the firm has been able to continue to operate seamlessly all aspects of its business from business development through to professional services delivery and support to clients online.

Jarvis says: "We did find that we had to be tighter on reporting and created a weekly dashboard that gives us the pulse of the business at any point in time. The wellness of FSI staff has moved to the top of our agenda, especially now everyone is working remotely.

"Additionally, we have had to change certain processes to ensure the smooth running of our projects. Some of the elements that were historically conducted face to face, such as training and scoping studies, are now being conducted virtually. More emphasis is placed on carrying out upfront business analysis work, ensuring we have the correct stakeholders in meetings, and our approach is more focussed, time bound and controlled via a strict agenda. All elements which are necessary to ensure these activities are meaningful and successful.

Talking about the company's achievements in 2020, Jarvis said that FSI has continued to develop and enhance its products. He says: "We have made changes in the method of use of our technology to encompass a 'contactless' approach for the users of our Contractor product suite with a view to helping combat Covid-19. We have also introduced a Wellness app for use in the workplace.

"We are very proud to have supported Interserve, who has recently been awarded the IWFM Workplace Experience Non-office/Corporate Environment 2020 Impact Award, for Project Nightingale, the NHS hospitals to fight Coronavirus, in just 12 days. FSI deployed a purpose-built SaaS deployment of our core enterprise CAFM/IWMS solution, for Project Nightingale.

"Last, but not the least, October 2020 also marked FSI's 30th anniversary in business."

Next year, from a product perspective, FSI will focus on the release of Concept Evolution v5.5 with enhancements to supply chain surveys and task appointments and management. He adds: "For 2021, further enhancements to the way task assignments can be managed in Concept Evolution, a new Surveys module with features for staff wellbeing, health & safety assessments, and improved mobile audit features for work and access surveys are being planned.

"From a business perspective, our focus will be to continue to grow our client portfolio across MENA region."