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FAQs

How can I log a support call?

You can log a call by calling the FSI Support team on +44 (0)1708 251 980 or by sending us an email at support@fsifm.com. If you have a self-service login, please log your issue using this link.

I want to make changes to a workflow but I am being asked for a response code?

Please contact the FSI Support team on 0044 (0)1708 251980, quoting your Challenge code.

What time is the support desk open?

The FSI Support desk is open between 8:30am and 6:00pm (GMT), Monday to Friday (Excluding Bank Holidays). If you would like out of hours support, please contact your Business Development Manager for a quote.

When I login I am being prompted for a Workstation ID?

Please contact the FSI Support team on 0044 (0)1708 251980, quoting your workstation ID.

I am not receiving any jobs to my FSI GO device?

Do you have a network signal? WiFi or 4G?

If YES then call the FSI Support Desk on 0044 (0)1708 251980.

If NO then it could be that you are out of a network area and this will update your device when you reconnect. If this still does not happen then please contact the FSI Support desk on 0044 (0)1708 251980.

My user account is locked out?

Please contact your Concept Systems Administrator in the first instance and they will be able to unlock this for you. Otherwise, please call the FSI Support desk on 0044 (0)1708 251980.

My FSI GO device states I am currently locked on another device?

Please contact your Concept Systems Administrator in the first instance and they will be able to unlock this for you. Otherwise, please call the FSI Support desk on 0044 (0)1708 251980.

I am a new Concept Evolution user. When I open my task grid I am unable to see any tasks?

You are missing an assigned contract(s) to your account. Please contact your Concept Systems Administrator for help. Otherwise, please call the FSI Support desk on 0044 (0)1708 251980.

I want to add/remove columns in my grid?

Please contact your Concept Systems Administrator in the first instance. You can also check the online help files by clicking on the Help Icon in the top right hand corner of Concept Evolution/Connect and following the path Introduction> Customising Grids. Otherwise, please call contact the FSI Support desk on 0044 (0)1708 251980 for assistance.

I want to export my grid to excel. How can I do this?

Please contact your Concept Systems Administrator in the first instance. You can also check the online help files by clicking on the Help Icon in the top right-hand corner of Concept Evolution/Connect and following the path Introduction>Customising Grids. Otherwise, please call contact the FSI Support desk on 0044 (0)1708 251980 for assistance.

I have tried to export my grid but cannot see the icon as described in the help files?

You are missing this permission on your user account. Please contact your Concept Systems Administrator for help. Otherwise, please call the FSI Support desk on 0044 (0)1708 251980.

I have created a group of users and I want them all to have the same grid views. How can I do this in bulk?

Please contact your Concept Systems Administrator in the first instance. You can also check the online help files by clicking on the Help Icon in the top right-hand corner of Concept Evolution/Connect and following the path Settings>User Accounts>Copy Task Preferences. Otherwise, please call contact the FSI Support desk on 0044 (0)1708 251980 for assistance.

I am trying to assign a resource to a task, but the resource is not appearing in the list?

The reason for this is either (or both):

*The resource does not work for the supplier of the contract assigned to the contract of the Task.

*The resource is OFF-DUTY

Please contact your Concept Systems Administrator in the first instance. Otherwise, please call contact the FSI Support desk on 0044 (0)1708 251980 for assistance.

I wish to purchase more licences. How can I do this?

Please contact your Business Development Manager direct or by email to enquiries@fsifm.com.

I am interested in additional modules for my Concept Evolution/FSI GO solution?

Please contact your Business Development Manager direct or by email to enquiries@fsifm.com.

I wish to upgrade my version of Concept Evolution?

If you are hosted by FSI, please contact the support team. If you are hosting the software on-premise, please contact your Business Development Manager.

I require additional training?

Please contact your Business Development Manager direct or by email to enquiries@fsifm.com.

What are the minimum specifications to install Concept products?

Please contact your Business Development Manager direct or by email to enquiries@fsifm.com.

Can FSI host my environment?

Yes, using a SaaS model. Please contact your Business Development Manager direct or by email to enquiries@fsifm.com.

What operating systems are compatible with FSI GO?

FSI GO is compatible on iOS and Android. Please contact your Business Development Manager direct or by email to enquiries@fsifm.com for details of minimum specification requirements.

What connectivity do I need for FSI GO?

You will need at least a 4G or WiFi connection. The application does also work offline, and any work undertaken when off a network will be stored and then updated when the network access/connection has resumed.

Do you supply a list of recommended devices?

FSI does not supply a recommendation list. Please contact your Business Development Manager direct or by email to enquiries@fsifm.com for details of compliance with the minimum specification requirements.