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Helpdesk Administration

The Helpdesk Administration course focuses upon the utilisation of those areas within Concept relating to reactive maintenance tasks.

The aim is to ensure familiarity with the key elements of Call Logging and related data input.

Target Audience

This one-day training course is ideally suited for users who are working within the Helpdesk environment and using Concept to control and monitor reactive maintenance calls.

Relevant queries to be answered throughout the course.

Course Content

Introduction to Concept Evolution

  • Logging In
  • System Components
  • Evolution Grid Functions

System Set-up

  • Create Engineer Records
  • Task Settings
  • Contract Options
  • Manage Contacts

Task Management

  • Create Helpdesk Calls
  • Assign Engineers
  • Add Notes, Details & Costs
  • Populate Time Records
  • Complete Tasks
  • Send Tasks to History


Upon completion of the course, a certificate will be issued to all candidates who have demonstrated a satisfactory level of attendance.


Interested in this course?

Contact our team today to discuss your training needs and to arrange your course