Better data drives better decisions
11/08/20 | Rebecca Drewett
FSI helps businesses streamline facilities management duties, including HVAC, working across the globe in a range of industries. James Fanthorpe, Business Development Manager, explains all in a Q&A with Heating & Ventilation Review.
Who you are to the UK market and how have you evolved in the UK and across Europe?
FSI was formed in1990, making this year our 30th birthday. In that time, we have always tried to embrace change, both in the marketplace and in the needs of our customers. Part of that change has been working with organisations on the continent and further afield and we now have offices around the world that serve our diverse and varied customer base.
Describe the range of products you supply relevant for the HVAC market and to which customers?
Concept Evolution’s broad range of functionality for assets, maintenance and staff, coupled with the associated reports and analysis, make it a very popular choice with both owner/occupiers looking to understand and manage their HVAC equipment and service providers carrying out installations, maintenance and breakdown visits.
Which of your products/services are in high demand for this market and what is driving this?
One area that is currently generating significant interest is our new Concept Rapide product. Concept Rapide has been created to provide small field service management businesses with the capability to quickly and simply take work orders, allocate mobile resources to carry out the work and invoice customers once work is complete. This is being driven by the need, more so now than ever, for organisations to maximise staff efficiency and ultimately profitability.
What are the modern-day challenges you face and what part do you play in overcoming these?
More so now than ever, software plays a huge part in the day to day running of businesses. More software means more data. Our challenge is to help businesses to understand what data is valuable, and to help them utilise it to drive better decision making and faster reactive actions.
Has the COVID-19 pandemic affected your operations and how do you plan to bounce back?
Like everyone, we have had to make several changes to how we work in order to ensure the safety of our staff and to continue to support our customers. We look forward to seeing our customers again and resuming normal service once the time is right. I think that for all businesses, understanding what did and didn’t work during lockdown will present an opportunity to work better once it’s over.
Any other future plans?
As always, the plan is to understand changing requirements and embrace new technologies, in order to be best placed to continue to provide organisation-wide benefits to our customers.
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